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The Customer-Driven Company

Moving from Talk to Action

The Customer-Driven Company Open the full-size image

Contributors

By Richard C Whiteley

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On Sale
Apr 21, 1993
Page Count
320 pages
Publisher
Basic Books
ISBN-13
9780201608137

Rated by Fortune Magazine as one of the best management books of 1991, this instant business classic and bestseller is now recognized as the Bible of customer service.

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Formats and Prices

Price

$24.99

Price

$31.99 CAD

Format

Trade Paperback

Format:

Trade Paperback $24.99 $31.99 CAD

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Richard C Whiteley

About the Author

Richard Whiteley, author of The Customer-Driven Company (selected by Fortune as one of the best books of the year), is Vice Chairman and cofounder of The Forum Corporation.

Diane Hessan is executive vice president at Forum. Each author holds an M.B.A. from Harvard Business School.

Learn more about this author